Frequently Asked Questions
Below You Will Find The Answers To The Questions We Get Asked The Most On POMCube And Energy Storage System
Frequently Asked Questions
- Can I benefit from POMCube’s iCAN® NetZero+ without solar panels?
Certainly! POMCube's iCAN® NetZero+ solar battery can be used independently of solar panels. For grid-connected clients, our solar battery stores energy from your electricity provider, offering backup power for up to 24 hours during outages. Our smart iCAN® NetZero+ solar battery charges during off-peak hours when electricity rates are lower and discharges during peak periods to help you save on your electricity bills.If we have a generator, how is automated switching handled? Is this something you can provide?
The generator is able to connect the inverter directly, but please make sure the rated power of the generator is greater than the average load power.How does the warranty work?
We offer 10 years warranty, the software system will able to track and monitor the performance & status. If the issue is not done by human error, we will send the parts and the installer will do the replacement.If the household ends up using electric cars will there be enough capacity in the system?
For example, in the daytime, the NZ+ inverter needs 6.6 KW to charge a 20kwh battery, and 5.9kw left for the load. It’s sufficient for the 3.5kw EV charger.How many deep cycles will the batteries take?
5000-6000 times.What type of batteries are used in POMCube’s energy system?
We use lithium iron phosphate batteries in our system.Do POMCube’s iCAN® NetZero+ solar energy storage system offer financial benefits?
Yes, POMCube’s iCAN® NetZero+ solar battery can help you save on your electricity bills by storing energy during off-peak periods and discharging it during peak hours. For clients with solar panel installations, this translates to a faster return on investment as you’re able to maximize the use of your solar-generated energy and reduce grid energy dependence.How does POMCube’s iCAN® NetZero+ provide power outage protection?
POMCube's iCAN® NetZero+ solar battery system is designed to ensure uninterrupted power during grid outages. When paired with solar panels, our solar battery system offers unlimited energy delivery. Solar panels power your home during the day while charging the battery, and at night, the iCAN® NetZero+ solar battery system powers your home. When used without solar panels, the backup power duration depends on the battery size and your energy consumption. We recommend energy storage system that provide at least 12 hours of backup power for maximum reliability.How well does POMCube’s iCAN® NetZero+ integrate with my solar system?
Definitely! POMCube’s iCAN® NetZero+ solar battery is designed to work seamlessly with your solar systems. For grid-connected systems, the iCAN® NetZero+ energy storage system ensures uninterrupted operation during utility service disruptions. If you live off-grid, our solar energy solution allows you to harness and utilize solar energy day and night.
- How is the energy capacity & power for system?
iCAN® NetZero+ is of 20kWh energy capacity & 12.5kw power output. It supports parallel installation to achieve high performance.If we do need more capacity in the future, How do we expand the system?
It is still easy to install another, just parallel with the previous system, then contact service@pomcube, and we will arrange for the support engineers to help update the system.If the household ends up using electric cars will there be enough capacity in the system?
For example, in the daytime, the NZ+ inverter needs 6.6 KW to charge a 20kwh battery, and 5.9kw left for the load. It’s sufficient for the 3.5kw EV charger.What is there likely life span when used off grid?
It is going to be 15 years.How many deep cycles will the batteries take?
5000-6000 times.How can I monitor and manage my iCAN® NetZero+ energy storage system?
The iCAN® NetZero App and OSS Web Portal allow you to remotely monitor and manage your iCAN® NetZero+ system, providing easy configuration options and real-time insights into your energy usage and system performance.Can iCAN® NetZero+ be integrated with solar energy systems for energy independence?
Yes, iCAN® NetZero+ seamlessly integrates with solar energy systems, allowing you to store excess solar energy and use it during peak hours or when solar energy is unavailable, promoting energy independence.How scalable and flexible is the iCAN® NetZero+ energy storage system?
iCAN® NetZero+ is designed for scalability, with up to 20 kWh battery capacity (usable 18.5 kWh), 12.5 kVA continuous output power, 21 kVA peak power, and the ability to scale up to 4 units, reaching 80 kWh.How does iCAN® NetZero+ support Time-of-Use (TOU) Arbitrage and energy savings?
iCAN® NetZero+ intelligently stores energy during off-peak hours with lower electricity rates and discharges it during peak hours, reducing your reliance on grid electricity and lowering your energy bills.What makes iCAN® NetZero+ an all-in-one energy storage solution?
iCAN® NetZero+ features a comprehensive, seamlessly integrated design that combines all essential components for optimal performance, efficiency, and ease of use in residential and commercial settings.
- How is the energy capacity & power for system?
Mega is of 39.9-49.9kWh energy capacity & 12.5kw power output. It also supports parallel installation to achieve high performance.How can I monitor and manage my iCAN® Mega energy storage system?
You can remotely monitor and manage your iCAN® Mega system using the iCAN® Mega App and OSS Web Portal, providing seamless configuration options and real-time insights into your energy usage.Is iCAN® Mega compatible with off-grid solar energy systems?
Yes, iCAN® Mega is engineered for versatility and supports off-grid applications, enabling energy independence even in remote locations with limited or no access to traditional power grids.How can using iCAN® Mega with a solar energy system save me money?
By integrating iCAN® Mega with a solar energy system, you can store excess solar energy during the day and use it during peak hours, reducing your reliance on grid electricity and lowering your energy bills.Can iCAN® Mega be integrated with solar energy systems?
Yes, iCAN® Mega can be seamlessly integrated with solar energy systems, allowing you to store excess solar energy and use it during peak hours or when solar energy is unavailable.How scalable is the iCAN® Mega energy storage system?
iCAN® Mega offers exceptional scalability, with up to 50kVA/200kWh capacity using Universal PCS and up to 240kVA/400kWh with 30k Three Phase PCS, accommodating diverse power requirements for various settings.Can iCAN® Mega be used for both residential and commercial applications?
Yes, iCAN® Mega is a versatile and powerful energy storage solution designed to cater to a wide range of residential and commercial applications.How does iCAN® Mega support Time-of-Use (TOU) Arbitrage?
iCAN® Mega's intelligent functionality allows you to store energy during off-peak hours when electricity rates are lower, and discharge the stored energy during peak hours to save on your electricity bills.What makes iCAN® Mega an all-in-one energy storage solution?
iCAN® Mega seamlessly integrates all essential components into a single, unified system, providing optimal performance, efficiency, and ease of use for residential and commercial applications.
- How can I register my iCAN NetZero Plus for warranty coverage?
To register your iCAN NetZero Plus for warranty coverage, fill in the Warranty Register Form and send it back to POMCube at email@example.com.What are the limitations of POMCube’s liability under the warranty?
POMCube's exclusive liability for breach of warranty is to repair or replace the iCAN NetZero Plus or repay the pro-rated portion of the actual purchase price paid for the defective product within the warranty period. POMCube will not be liable for any loss, claim, or damages of any other kind, whether direct, incidental, consequential, exemplary, special, punitive, remote, or otherwise.How does operating temperature affect the warranty period?
The warranty period will be reduced by 50% for every 18°F (10°C) of operating temperatures over 95°F (35°C).Does the limited warranty cover normal wear and tear or superficial defects?
The limited warranty does not cover normal wear and tear, deterioration, or superficial defects, dents, or marks that do not impact the performance of the iCAN NetZero Plus.What are some examples of warranty exclusions?
Warranty exclusions include abuse, misuse, negligence, accidents, force majeure events, improper storage, installation, modification or repair, failure to operate or maintain the product according to the User Manual, unauthorized modifications, removal and reinstallation at a different location, presence of third-party products, and usage exceeding 90% Depth of Discharge (DoD) or more than one cycle per day.What remedies does POMCube offer in case of a warranty claim?
If the iCAN NetZero Plus fails to comply with the limited warranty, POMCube will, at its sole discretion, either repair it (using new or refurbished parts), replace it with an equivalent product (new or refurbished), or refund the market price of an equivalent product at the time of the warranty claim.What is the default warranty period for iCAN NetZero Plus?
The default warranty period for iCAN NetZero Plus is ten (10) years from the initial installation date.
iCAN® NetZero Plus Parallel Application Instruction
- What steps are required to be set for parallel on the app?
Enable parallel control—>Control Mode—>Communication Mode—>Communication Address—>QuantityWhat is the maximum length of the communication cable when paralleling?
50ft (15m)Is it required the same cable lengths from each device to the utility and to the load when paralleling
YESShould I turn off all the switches before paralleling?
YES, all the switches should be in the OFF state before paralleling.How to connect the L1 from each uPCS?
Each L1 must be connected to L1 from all the remaining uPCS and vice versa.Is that all the network ports from each uPCS must be connected to the local router?
YESWhat is the maximum number of devices that can be connected in parallel?
Network Connector Installation Instruction
- Why using Network Connector?
This connector is optional and is only used when a network cable is required to connect the network, so that customers can connect the network cable from the outside of the device directly without having to open the wiring box.
Application Notes - AC Coupled 1.01
- What is the rated frequency of NetZero+ under AC coupling?
The normal frequency is 60 Hz so that grid tied inverter can keep production. NetZero+ will maintain the frequency above 62.5 Hz until the battery SOC falls below 90%. It may keep the frequency higher to prevent grid tied inverter(s) from producing energy at full capacity.What are the advantages of connecting PV panels directly to an iCAN NetZero Plus in AC coupling mode?
Directly connected PV panels can wake up the battery even after it is completely depleted the night before.
Can iCAN NetZero Plus supports grid-tied inverter?
- The total charging rate is controlled by battery management system (BCMs)
- The maximum charging rate can never exceed 13kwdc
YES, also the grid tied inverter can continue producing energy when grid service is disrupted.
Application Notes - Meter Zero
- How many Operation Mode of iCAN NetZero Plus?
- Self Sufficiency
- Meter Zero
- Excessive Solar to The Grid
External Meter Wiring Instruction
- How can I use the Meter-Zero mode after the installation?
Choose "Meter-Zero" in the Customized Control on the APP.Should I cut off all the power before installation?
YESWhere should I mount the Meters?
Please mount the Meter solidly in the Main Panel or in a separate electrical box.
Generator auto start stop wiring instruction-V7
- How many types of generator are supported?
How can I set the generator type?
- Type 0: Generator auto start-stop controlled via a MAIN START SW. Auto start-stop circuit diagram shown as follows can be found in the manual of the generator such as HondaEU7000iS.
- Type 1: Generator auto start-stop controlled via an external dry contact: connect the dry contact to start the generator and disconnect the dry contact to stop it. For most of this type of generators, connect auto start-stop port to NO1/COM1of EMU
- Type 2: Generator auto start-stop controlled via a STARTSWITCH and TOPSWITCH. Auto start-stop circuit diagram shown as follows can be found in the manual of the generator such as Honda EM7000iS, EU6500iS, EM6500SXK1/K2, EM5000SXK2/K3, EM5000iS, EM4000SX and EM3800SX.
You can set the generator type through the "Generator Port Control" in iCAN NetZero App.
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